What is Custom Practice?

Custom Practice is our enterprise-tier offering for organizations needing specialized digital infrastructure in the healthcare space. It is designed for large clinics, hospital groups, public institutions, and medical research centers.

What kind of solutions do you build?

We build custom web and mobile applications, patient and clinician portals, EHR systems, bespoke API integrations (including HL7/FHIR), WhatsApp booking bots, and full cloud infrastructure setups.

How long does a custom project take?

Project timelines vary significantly based on complexity and scope. After a discovery phase and architecture blueprinting, we provide a structured timeline for agile development and deployment.

Do you work with public institutions?

Yes, we work with both private sector healthcare providers and public healthcare institutions to modernize their digital infrastructure.

Can you integrate with our existing systems?

Absolutely. We specialize in legacy system integration, third-party software connectors, and utilizing standards like HL7 and FHIR to ensure seamless data flow across your existing platforms.

Do you provide ongoing support after launch?

Yes, we offer ongoing platform management, technical support, maintenance, and security management to ensure your systems remain robust and up-to-date.

How do you handle data security and POPIA?

Security is foundational to our builds. We architect cloud-native solutions that are fully POPIA-compliant, employing encryption, role-based access controls, and regular compliance audits.

What's the process for getting a quote?

Because every project is bespoke, we do not have standardized pricing. Reach out to us for a discovery conversation, and we will formulate a custom quote based on the specific architecture and solutions you require.

Enterprise Healthcare Solutions

We build the digital infrastructure that powers healthcare.

From custom web and mobile applications to WhatsApp bots, IoT integrations, and full EHR systems — Berg Solution designs, builds, and manages bespoke digital solutions for the healthcare sector.

Talk to our team

Patient Portals

API Integration

Core EHR System

HL7 & FHIR Standards

WhatsApp Bots

IoT Devices

Who We Build For

We engineer specialized solutions for complex healthcare environments across South Africa.

Hospital Groups

Multi-location operational scale and unified systems.

Public Institutions

Secure, compliant population-scale health solutions.

Research Centers

Data pipelines and medical research software.

Medical Device Co.

IoT integration and device management systems.

Healthcare NGOs

Patient outreach platforms and reporting tools.

Pharma Companies

Secure portals and custom data dashboards.

What We Build

From WhatsApp bots to full EHR systems — if it touches healthcare and technology, we build it.

Software & Apps

Custom web applications
Custom mobile apps (iOS, Android)
Patient portals
Staff & clinician portals
Custom dashboards & reporting tools
Electronic Health Record (EHR) systems
Laboratory Information Systems (LIS)

Integrations & APIs

Custom API development
Legacy system integration
HL7/FHIR data standards
Third-party software connectors
Payment gateway integrations
Medical aid & insurance integrations

Automation & AI

WhatsApp booking bots
AI-powered triage systems
Automated workflow engines
Chatbots for patient FAQs
Automated reporting systems

Digital Infrastructure

Healthcare website development
Cloud infrastructure setup & management
IoT device integration
Electronic device management systems
Telemedicine platforms
Data pipeline architecture

Featured Solutions Showcase

Examples of high-impact infrastructure we deploy.

Custom WhatsApp Booking Bot

A conversational AI interface allowing patients to book appointments, receive lab results, and get procedural reminders directly via WhatsApp, fully integrated with your PMS calendar.

Multi-Location Dashboard

A centralized command center for hospital groups. Monitor patient flow, revenue, and staff allocation across all branches in real-time with granular role-based access.

Patient Self-Service Portal

Secure web and mobile portals where patients can fill out intake forms digitally, access medical records, pay invoices, and engage in telehealth consultations.

IoT Medical Device Integration

Bespoke software layers that extract data from connected medical devices and automatically parse it into the correct patient records within your EHR.

Telemedicine Platforms

Custom-built telehealth infrastructure featuring secure video conferencing, integrated digital whiteboards, remote prescribing modules, and automated billing, all wrapped in your organization's branding.

How We Work

Discovery

Tell us about your challenges and goals. We analyze your workflows, legacy systems, and compliance requirements.

Architecture

We design a technical solution blueprint, outlining data pipelines, APIs, and user interfaces before writing any code.

Build

Agile development with iterative testing. You see progress in real-time and we course-correct as needed.

Deploy

Launch with comprehensive staff training, documentation, and a managed rollout to ensure zero disruption.

Evolve

Ongoing support, server maintenance, security patching, and the agile addition of new features as you scale.

Enterprise Standards

We don't cut corners. Healthcare software requires rigorous security, interoperability, and modern architecture.

Strict POPIA Compliance & Data Encryption
HL7 & FHIR Interoperability Standards
Cloud-Native, Scalable Architecture
API-First Development Approach
Enterprise Security Certifications

Custom Practice clients also get access to the underlying PracticeHub platform architecture, ensuring a solid foundation for any custom builds.

Frequently Asked Questions

Ready to build something that transforms healthcare?

Let's talk about what you need.

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